Date created: September 27, 2025
Please READ carefully. By purchasing, enrolling in, or accessing The Roadmap to Organized Living (the “Program” or the “Course”), these Terms and Conditions (the “Agreement”) are entered into by At Home With Mackenzie, LLC (“Company,” “we,” “us,” or “our”) and you (“Client,” “participant,” or “you”). The Company and you may be referred to collectively as the “Parties.”
1) PROGRAM / SERVICE
The Company agrees to provide access to The Roadmap to Organized Living, an online educational program designed to teach home organization systems and strategies for busy moms and caregivers. The Program may include pre-recorded lessons, downloadable resources, templates, checklists, worksheets, and access to an online portal or private community hosted on a third-party platform.
- Release Schedule: The Program contains four (4) modules. Module 1 releases on October 31,
- Subsequent module release dates may be announced in the student portal or via email; the Company reserves the right to adjust release dates with reasonable notice.
- Access Period / “Lifetime Access”: Unless otherwise stated on the checkout page, you receive access to the Program for as long as the Company continues to host and make the Program area available (commonly referenced in marketing as “lifetime access”). This is not a guarantee the Program will be hosted in perpetuity.
- Bonuses: From time to time, we may offer time-limited bonuses. You are entitled only to the bonuses explicitly listed on the checkout page at the time of your purchase. Bonus availability and scope may vary across promotions.
- VIP Option (Limited to 5): VIP participants receive everything in the base Program plus eight (8) weeks of 1:1 Zoom calls with the instructor (“VIP Coaching”). VIP Coaching details appear in Section 6.
As a condition of participation, you agree to be bound by and to abide by all policies described in this Agreement, including those incorporated by reference (e.g., our Website Terms of Use, Privacy Policy, and Disclaimer).
2) ELIGIBILITY
The Program is intended for individuals 18 years of age or older. By enrolling, you represent that you are at least 18. The Program is designed for personal/home use and is not clinical, medical, legal, or financial advice.
3) COMPANY TERMS INCORPORATED BY REFERENCE
The Company’s Website Terms of Use, Privacy Policy, and Disclaimer are incorporated by reference into this Agreement and apply to your participation. In the event of a conflict, this Agreement controls for Program sales and participation.
4) FEES & PAYMENT OPTIONS
In consideration for access to the Program, you agree to pay one of the following:
- Pay-in-Full: $97 USD (charged immediately).
- Payment Plan: $39 USD per month for 3 months (total $117 USD). First payment is due at checkout; the remaining two payments are charged automatically monthly to the same payment method.
- VIP (Limited to 5 seats): $397 USD (charged immediately). No payment plan is available for VIP. All prices are in USD. Sales tax/VAT may apply based on your location and will be displayed at checkout when applicable.
4.1 Payment Authorization; Delinquency
By purchasing, you authorize the Company (and our payment processors) to charge your selected payment method for all amounts due. If a payment method on file is declined, you must promptly provide a valid method. If an automatic installment fails, we may suspend your access to the
Program (and any bonuses) until the account is brought current. Past-due amounts may accrue interest at 1.5% per month (or the maximum rate allowed by law, whichever is lower) plus reasonable collection costs and attorneys’ fees.
4.2 No Circumvention
Except as allowed by the Refund Policy below, you may not cancel or avoid your payment obligations. Initiating a chargeback outside of the Refund Policy violates this Agreement.
5) REFUND POLICY (14-DAY PERIOD TIED TO MODULE 1 RELEASE)
We want you to feel great about your purchase and also take meaningful action with the material.
- Refund Window: You may request a refund within 14 days after the release of Module 1. Because Module 1 releases on October 31, 2025, the refund period ends at 11:59 p.m. Eastern Time on November 14, 2025 (“Refund Period”).
- How to Request: Email support@athomewithmackenzie.com (or use the support channel noted in your receipt) within the Refund Period with your full name, purchase email, and order number.
- What Happens After a Refund: If a refund is granted, your Program license terminates immediately and you must cease all use and delete/destroy any copies of materials you downloaded, including videos, audio, PDFs, templates, checklists, and any community-only resources.
No refunds will be granted after November 14, 2025 at 11:59 p.m. Eastern Time.
If you selected the 3-month payment plan and do not request a refund within the Refund Period, you agree to complete all remaining installments.
Note: The Program does not include any physical products; therefore, no returns shipping applies.
6) VIP COACHING (ADDITIONAL TERMS)
The VIP option includes 8 weeks of 1:1 Zoom calls with the instructor. Unless otherwise stated in VIP onboarding:
- Scheduling: Calls are typically weekly, 45–60 minutes each, scheduled via the Company’s calendar link. VIP weeks are expected to occur consecutively beginning within 30 days of Module 1 release unless otherwise mutually agreed in writing.
- Expiration: All VIP calls must be completed within 10 weeks of your first VIP call (to allow for up to two reasonable reschedules). Unused sessions expire thereafter with no credit or refund.
- Rescheduling & No-Shows: At least 24 hours’ notice is required to reschedule. Missed sessions or cancellations under 24 hours are forfeited.
- Recordings: Calls may be recorded for your personal review at our discretion. You may not share, publish, or distribute recordings or transcripts. By participating, you consent to being recorded for Program-related purposes.
- Coaching Scope: VIP Coaching provides strategy, accountability, and support. It is not medical, legal, financial, or therapy advice.
7) COMMUNITY GUIDELINES; YOUR CONDUCT; CONFIDENTIALITY
If the Program includes a community (forum, group, or chat):
- Treat all members respectfully. No harassment, hate speech, discriminatory remarks, defamation, spamming, or solicitation. The Program is a pitch-free zone (no promoting your own products/services/groups).
- Do not share private participant information outside the community without express written permission.
- You are responsible for your posts and any liability arising from them. We may moderate, remove, or restrict content or accounts at our discretion; we have no obligation to monitor all content.
- To protect participant privacy, you may not use AI tools to record or transcribe live sessions that include other participants without express written consent of the Company.
Violation of these rules may result in removal from the community and/or termination of Program access without refund.
8) USERNAME & PASSWORD SECURITY
You must keep your login credentials confidential and not share access with anyone. We may disable accounts we reasonably believe are compromised, shared, or contain false information.
9) NO GUARANTEES; RESULTS DISCLAIMER
The Program is educational and informational in nature. We do not promise or guarantee any specific results (e.g., a cleaner home by a certain date, reduced stress, or any particular outcome). Your results depend on many factors, including your effort, personal circumstances, family participation, and time commitment.
Nothing in the Program is medical, psychological, therapeutic, legal, financial, or professional advice. Always consult appropriate professionals where needed. You are solely responsible for your decisions and actions.
10) INTELLECTUAL PROPERTY; LIMITED LICENSE
All Program content—videos, audio, text, images, PDFs, templates, checklists, frameworks, and all derivatives—are owned by the Company and/or its licensors and are protected by copyright, trademark, and other IP laws.
- Upon purchase, we grant you a limited, revocable, non-transferable license for personal, non-commercial use only.
- You may not share, sell, sublicense, reproduce, distribute, upload, or make available the materials to any third party (including friends/family/teams/clients).
- You may not upload or store Program materials in any database, platform, or tool (including AI/LLM training sets) where they could be accessed, indexed, or replicated by others or by artificial intelligence technologies.
- We may revoke your license if you violate these terms; no refund will be provided.
Liquidated Damages: Unauthorized use/distribution of materials will cause harm that is difficult to quantify. You agree to pay five (5) times the total fees you paid for the Program (or $5,000 USD minimum if you did not pay fees) as liquidated damages, in addition to any other remedies at law or equity. This is an agreed damages amount, not a penalty.
11) TESTIMONIALS; MEDIA RELEASE
By posting or submitting questions, comments, posts, images, or other content in the Program or community, you represent you own the content and grant the Company a worldwide, perpetual, royalty-free, non-exclusive license to use, reproduce, modify, display, distribute, and create derivative works for Program-related and marketing purposes. You consent to the use of your name, likeness, and voice in connection with your submissions, in accordance with applicable law.
12) FORCE MAJEURE
We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics/pandemics, labor disputes, power or internet outages, platform outages, or governmental actions. We may adjust delivery schedules or make reasonable substitutions/accommodations.
13) DISCLAIMERS; LIMITATION OF LIABILITY
The Program and all related materials are provided “as is” and “as available” without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages; our total liability for any claim shall not exceed the amount you paid for the Program.
If you are dissatisfied with the Program, your sole remedy is to discontinue use (subject to the Refund Policy above).
14) INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company and its owners, officers, employees, contractors, agents, successors, and assigns from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of (i) your participation in or use of the Program; (ii) your violation of this Agreement; or (iii) your violation of any rights of a third party.
15) MODIFICATIONS
We may modify this Agreement at any time. Updates will be posted in the Program area or on our website and will apply prospectively. Material changes for current students will be communicated via the email on file.
16) TERMINATION
We may terminate or suspend your access to the Program, community, or VIP Coaching without refund if you breach this Agreement, disrupt the Program, or engage in conduct we deem harmful or inappropriate. Upon termination, your right to use the Program materials ends; Sections intended to survive (including IP, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) shall survive.
If you cancel your participation voluntarily, no refunds are provided after the Refund Period, and any remaining installments (if on a payment plan) remain due.
17) GOVERNING LAW; ARBITRATION; CLASS ACTION WAIVER
This Agreement is governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
Except for claims seeking injunctive or equitable relief for IP misuse or confidentiality breaches, any dispute, claim, or controversy arising out of or relating to this Agreement or the Program shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Columbus, Ohio, or by video conference if agreed by the Parties. The arbitrator shall issue a written, reasoned award. Each party bears its own attorneys’ fees and costs, and the prevailing party’s fees and costs may be awarded as permitted by law.
CLASS ACTION WAIVER: To the fullest extent permitted by law, the Parties waive any right to bring or participate in class, collective, or representative actions; disputes will be arbitrated only on an individual basis.
18) INTERNATIONAL USERS
The Program is controlled and operated from the United States. Access or use may be unlawful in certain jurisdictions; you are responsible for compliance with local laws.
19) ASSIGNMENT
You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement to a successor in interest in connection with a merger, acquisition, or sale of assets.
20) SEVERABILITY; ENTIRE AGREEMENT
If any provision is found unenforceable, the remaining provisions remain in full force and effect and the unenforceable term shall be replaced by a valid term that most closely reflects the Parties’ intent. This Agreement constitutes the entire agreement between the Parties regarding this Program and supersedes prior or contemporaneous communications.
21) NOTICES; SUPPORT
Questions or issues? Please contact us at:
At Home With Mackenzie, LLC
P.O. Box 236
Enon, OH 45323
Email: support@athomewithmackenzie.com