Refunds Policy

When purchasing a product or service by At Home With Mackenzie, LLC (“Company”, “our”, “we”, or “us”), you agree to the payment of the purchase price listed for the product or service (the “Purchase Price”).

Payment of the Purchase Price may be made through a Payment Gateway Provider such as Stripe, PayPal, Google Pay, etc. In purchasing a product or service, you warrant and represent that you agree to be bound by the applicable Terms & Conditions, Privacy Policy, and other relevant legal documentation provided by the Payment Gateway Provider.

Once the purchase is completed, you will be issued a receipt to confirm that the payment has been processed and we may record your purchase details for future use.

Digital Products

Due to the nature of digital products (this includes printables/downloads/PDF documents), this does not include courses or membership programs (see Courses / Memberships section below), all purchases of digital products are FINAL unless a refund is required under relevant customer protection laws.

Unless otherwise provided by law, you understand and acknowledge all sales of digital products are final, and no refunds will be provided at any time.

Courses / Memberships

If you have enrolled in a course created by At Home With Mackenzie, LLC and you are not pleased with your purchase, we may, at our sole discretion, refund your purchase price within thirty (30) days of your purchase, provided that receipt or alternative proof of purchase are produced. You must also prove that you have completed the work in the course up to the point of requesting the refund.

If you have joined a membership program of At Home With Mackenzie, LLC and you are not pleased with your purchase, we may, at our sole discretion, refund your monthly or annual membership fee (depending on if you pay by the month or you paid for the annual membership) within thirty (30) days of your purchase, provided that receipt or alternative proof of purchase are produced. If you pay by the month, only the monthly payment that you incurred prior to your refund request will be refunded to you.

If you have purchased a course or membership and the price of the item goes on sale within seven (7) days of purchase you can request for a refund of the difference. This offer is only valid if the course or membership goes on sale within seven (7) days of your purchase date and is for courses and membership programs ONLY.

If you wish to request a refund, you must provide your receipt or alternate proof of purchase and the reason for your request (and proof that you have completed the work up to that point, for courses) within thirty (30) days of your purchase by sending a written request to At Home With Mackenzie, LLC, 27 N Xenia Drive, P.O. Box 236, Enon, OH 45323-9998 (must be postmarked within the thirty (30) day window) or by email at support@athomewithmackenzie.com.

We will notify you via email if your refund request has been accepted or denied.

Where the refund request is accepted, we will issue a refund in a timely manner.

When issuing a refund, if the item (course or membership) was purchased using a particular payment method you will be refunded using the same payment method in reverse.

Please allow ten (10) business days for funds to be transferred.

Late or Missing Refunds

If you haven’t received a refund within ten (10) business days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at support@athomewithmackenzie.com.