Last Updated: July 29, 2025
When purchasing a product or service from At Home With Mackenzie, LLC (“Company”, “our”, “we”, or “us”), you agree to pay the purchase price listed for the product or service (the “Purchase Price”).
Payment may be made through third-party payment gateways such as Stripe, PayPal, Google Pay, or other platforms. By completing a purchase, you also agree to the applicable Terms & Conditions, Privacy Policy, and any other relevant documentation provided by the payment provider.
Upon purchase, you will receive a receipt confirming your payment. We may retain purchase details for internal records and customer support purposes.
Digital Products (printables, downloads, PDFs)
We want you to feel confident shopping with us. That’s why we offer a 14-day, no-questions-asked refund policy on all of our digital products.
Digital products include, but are not limited to:
– Downloadable PDF files
– Planners and checklists
– Printables and templates
– Other instant-download resources delivered electronically
If you’re not satisfied with your purchase, you may request a full refund within fourteen (14) days of the original purchase date.
To request a refund, please email support@athomewithmackenzie.com with your order number or proof of purchase.
Refund Details:
– Refunds will be issued to your original method of payment
– All refunds will be processed in U.S. Dollars (USD)
– Please allow up to ten (10) business days for the funds to appear
Please note: We reserve the right to deny refunds in cases of suspected fraud or abuse of this policy, including excessive refund requests.
Courses / Memberships
If you’ve enrolled in a course from At Home With Mackenzie, LLC and are not satisfied, we may offer a refund within thirty (30) days of your purchase, at our sole discretion.
To qualify, you must:
– Submit proof of purchase (receipt or confirmation email), and
– Show that you’ve completed the course materials up to the point of your refund request
For memberships, we may issue a refund of the most recent monthly or annual charge within thirty (30) days, depending on your billing cycle. Refunds apply to the most recent charge only.
Price Adjustment Policy:
If a course or membership goes on sale within seven (7) days of your purchase, you may request a refund of the price difference. This applies only to courses and memberships only, not digital downloads.
To request a course or membership refund, email support@athomewithmackenzie.com or mail your request to the address below. Requests must be postmarked or submitted within the applicable refund window.
Late or Missing Refunds
If you haven’t received your refund after ten (10) business days, please:
1. Recheck your bank or credit card account
2. Contact your credit card company—it may take time for posting
3. Contact your bank—processing delays can occur
If you’ve done all of the above and still haven’t received your refund, please email us at support@athomewithmackenzie.com and we’ll assist you promptly.
How to Contact Us
If you have questions about this Refund Policy or need support:
At Home With Mackenzie, LLC
27 N Xenia Drive
P.O. Box 236
Enon, OH 45323-9998
📧 support@athomewithmackenzie.com
Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted to this page.
Governing Law
This Refund Policy shall be governed by the laws of the State of Ohio, United States, without regard to its conflict of law principles.